Routes interactions across voice and digital channels to appropriate agents or bots.
Captures interaction data and supports quality scoring, coaching, or dashboards.
Some offerings use AI for transcription, sentiment analysis, or agent assist suggestions.
Service organizations use 8x8 Contact Center to manage phone, chat, and digital interactions from a unified routing and reporting environment.
Supervisors use analytics from 8x8 Contact Center to review interactions and coach agents on handling complex conversations.
Teams configure 8x8 Contact Center to support bots or guided flows for simple issues while ensuring smooth handoffs to human agents.
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