Handle customer questions across chat, email, and messaging from a single workspace.
Use your help centre, FAQs, and past tickets to propose accurate responses.
Suggest replies and summaries to human agents directly inside the helpdesk UI.
Automate password resets, order status, and other common tasks where policies are clear.
Control who can configure, deploy, or use the agent.
Keep records of conversations and actions for compliance and debugging.
Start from prebuilt flows or playbooks for common scenarios.
Support for multiple languages where the vendor offers it.
Brand the experience to match your organisation’s identity.
Integrate the agent into custom applications or back-end systems.
Resolve common customer questions automatically before they reach human queues.
Have the AI draft responses and summaries to support human agents.
Offer consistent support outside business hours without extra staffing.
Answer questions from internal documents, wikis, and runbooks.
Turn conversations and activities into updated documentation.
Summarise meetings and extract action items for follow-up.
Try new automation ideas before committing engineering time.
Assist multiple teams with similar questions or processes.
Help new hires ramp up faster on tools and processes.
Pre-screen content or workflows for policy issues.
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