Uses natural language processing to understand and respond to customer queries in real-time.
Integrates with websites, mobile apps, social media, and messaging platforms like WhatsApp and Facebook Messenger.
Offers a visual editor to build and modify chatbot workflows without programming skills.
Provides detailed reports on chatbot performance, customer satisfaction, and conversation trends.
Connects with popular tools like Salesforce, Zendesk, Slack, and HubSpot for streamlined operations.
Handles high volumes of interactions and grows with business needs without performance degradation.
Automates routine inquiries, allowing human agents to focus on complex issues, thus lowering ticket counts and operational costs.
Provides round-the-clock support via AI chatbots, improving customer satisfaction by offering instant responses outside business hours.
Engages website visitors with personalized conversations to capture leads and qualify them for sales teams.
Answers common questions automatically, reducing repetitive tasks for support staff and speeding up resolution times.
Handles customer queries in multiple languages, making it ideal for global businesses with diverse customer bases.
Uses conversational AI to gather feedback post-interaction, helping businesses improve products and services.
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Aisera is an AI-driven service automation platform that revolutionizes IT and customer support operations by leveraging advanced conversational AI, natural language processing, and machine learning. It automates ticket resolution, provides self-service options, and enhances user experiences across various channels. The platform integrates seamlessly with existing systems like ServiceNow, Zendesk, and Salesforce, reducing manual workload and improving response times. Aisera offers actionable insights through analytics, helping organizations achieve higher efficiency, cost savings, and better service level agreement compliance. Designed for enterprises, it supports industries such as finance, healthcare, and retail with a scalable architecture that adapts to complex service desk needs, making it a versatile solution for modern digital transformation initiatives.
Claude is Anthropic’s family of large language models and AI assistants, built as an “AI thinking partner” for individuals and enterprises. It supports long-context reasoning, code generation, data analysis, document understanding, multimodal inputs, and AI agents connected to tools and business systems. Users can access Claude via web, desktop, and mobile apps, or programmatically through the Anthropic API and major cloud platforms. Pricing spans a free tier, Pro, Max, Team, and Enterprise plans, plus usage-based API pricing for Opus, Sonnet, and Haiku models. Claude emphasizes safety, controllability, and enterprise governance controls such as SSO, SCIM, audit logs, and custom data retention.
Crisp is a customer service or support platform that uses AI to automate parts of the support experience. Depending on configuration, it can power chatbots, suggest answers to agents, triage tickets, or surface relevant knowledge articles. The aim is to handle repetitive questions efficiently while maintaining clear escalation paths to human agents for complex or sensitive issues. For specifics about Crisp's AI capabilities, integrations, and data protections, rely on the product information and policies published at https://crisp.chat.
