Help shoppers discover products through conversation and guided search.
Provide real-time updates on order and delivery status.
Assist customers through returns and exchange policies and flows.
Propose products that match a shopper’s preferences and behaviour.
Control who can configure, deploy, or use the agent.
Keep records of conversations and actions for compliance and debugging.
Start from prebuilt flows or playbooks for common scenarios.
Support for multiple languages where the vendor offers it.
Brand the experience to match your organisation’s identity.
Integrate the agent into custom applications or back-end systems.
Help shoppers find the right products based on needs and preferences.
Handle questions about orders, shipping, and returns.
Engage existing customers with relevant offers and support.
Answer questions from internal documents, wikis, and runbooks.
Turn conversations and activities into updated documentation.
Summarise meetings and extract action items for follow-up.
Try new automation ideas before committing engineering time.
Assist multiple teams with similar questions or processes.
Help new hires ramp up faster on tools and processes.
Pre-screen content or workflows for policy issues.
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Attentive is an AI customer experience agent for e-commerce brands and digital stores. It is designed for organisations that want agents to work inside real workflows rather than standalone demos. With Attentive, teams can connect existing systems, define guardrails, and give the agent clear responsibilities so it behaves consistently over time. Shoppers chat with it on web, mobile, or messaging to get product advice, order updates, and support, reducing load on human teams. In practice, Attentive is most effective when it is rolled out gradually, starting with a narrow set of use cases and clear success metrics, then expanded as trust and understanding grow.
BigCommerce is an enterprise-grade solution commonly used in larger organisations. It integrates with existing systems to provide scale, observability, and admin controls. Teams connect it to workflows and data sources; pilots and governance are recommended.
BigCommerce AI is an AI-powered enterprise platform used within ecommerce cx workflows. It augments human teams by automating repetitive steps, surfacing insights, and enabling agent-based interactions across systems when deployed with proper governance.
