Provides instant prompts and guidance during live calls to help agents handle conversations effectively.
Tracks and analyzes call data to identify trends, key metrics, and performance insights.
Connects with popular CRMs, phone systems, and other tools for a unified workflow.
Allows businesses to set specific guidelines and scripts tailored to their needs and compliance standards.
Delivers detailed reports and dashboards on agent and team performance over time.
Automatically checks calls for adherence to legal and regulatory standards.
Offers tools for managing multiple users, assigning roles, and tracking progress.
Improves close rates and deal sizes by providing real-time tips and scripts during sales conversations.
Reduces resolution time and increases customer satisfaction by guiding support agents through complex issues.
Accelerates training for new hires by offering live coaching and feedback, reducing ramp-up time.
Automates call quality checks and provides analytics for consistent performance evaluation.
Ensures calls comply with industry regulations, minimizing legal risks and penalties.
Measures and benchmarks agent and team effectiveness using detailed metrics and reports.
Provides instant help during challenging interactions, such as escalations or technical support, to maintain service quality.
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