Balto

Balto detects the phrase 'interest rate' or competitor name.

Instantly displays the top-performing rebuttal card.

Tracks if the agent successfully used the rebuttal to continue the call.

The Smart Checklist stays red until the agent reads the disclosure verbatim.

NLP confirms the reading and turns the checklist green.

Logs the timestamp of compliance in the CRM.

New agents receive 'training wheels' prompts for every step of the call.

Managers monitor live progress through the coaching console.

Ramp time is reduced by up to 50% by removing the need to memorize scripts.

Beacon detects 'cancel' or 'terminate' intent combined with high frustration sentiment.

A 'save' script with a specific retention offer is presented to the agent.

Manager is notified to listen in for support.

Balto detects technical keywords.

Surfaces the specific knowledge base answer within the prompt window.

Prevents the agent from putting the customer on hold.

Balto flags calls with low quality scores automatically.

Managers only review the specific segments marked as 'at-risk'.

Aggregated QA reports are generated daily across the entire floor.

Admin updates the Master Playbook in the cloud console.

The new script is pushed to 1,000+ agent screens within seconds.

Balto tracks immediate adherence to the new messaging.