Offer employees a conversational way to request IT help or services.
Create, update, and route tickets in your IT service management tool.
Guide users and agents through scripted troubleshooting flows.
Trigger safe automations such as account unlocks or group memberships where supported.
Control who can configure, deploy, or use the agent.
Keep records of conversations and actions for compliance and debugging.
Start from prebuilt flows or playbooks for common scenarios.
Support for multiple languages where the vendor offers it.
Brand the experience to match your organisation’s identity.
Integrate the agent into custom applications or back-end systems.
Guide users through password resets and basic access requests.
Walk users through simple diagnostics before escalating to IT staff.
Standardise how new IT requests are captured and routed.
Answer questions from internal documents, wikis, and runbooks.
Turn conversations and activities into updated documentation.
Summarise meetings and extract action items for follow-up.
Try new automation ideas before committing engineering time.
Assist multiple teams with similar questions or processes.
Help new hires ramp up faster on tools and processes.
Pre-screen content or workflows for policy issues.
Sign in to leave a review
Datto Autotask AI is an AI-powered platform used within it helpdesk workflows. It helps teams automate repetitive steps, surface insights, and coordinate actions across tools using agent-based patterns when deployed with proper governance.
BMC Discovery is an enterprise-grade platform commonly used in agent-driven workflows. It integrates with existing systems and is typically deployed with governance, monitoring, and phased rollouts to ensure reliability and compliance.
BMC Helix ITSM is an enterprise-grade solution commonly used in larger organisations. It integrates with existing systems to provide scale, observability, and admin controls. Teams connect it to workflows and data sources; pilots and governance are recommended.
