Intelligent chatbots that use natural language processing to understand and respond to customer queries in real-time.
Unifies customer interactions across multiple channels like web chat, email, social media, and mobile apps.
Real-time chat functionality that allows human agents to engage with customers directly.
Centralized repository for information that chatbots and agents can access to provide accurate answers.
Comprehensive reporting tools to track metrics like response times, customer satisfaction, and chatbot performance.
Tailors interactions based on customer data, history, and behavior to deliver customized support.
Automates routine tasks and processes to streamline support operations and reduce manual effort.
Use Bold360's chatbots to handle common inquiries, reducing response times and freeing up human agents for complex issues.
Engage website visitors with personalized recommendations and guided purchasing processes to boost conversions.
Deploy chatbots to answer frequently asked questions instantly, improving customer self-service options.
Capture and qualify leads through interactive chats and form integrations on digital platforms.
Provide real-time updates on order status and shipping information via automated responses.
Allow customers to book appointments or consultations directly through the chat interface.
Gather customer feedback post-interaction to improve services and measure satisfaction.
Manage high-volume inquiries during outages or emergencies with scalable chatbot and live chat support.
Serve global customers with chatbots that support multiple languages for broader accessibility.
Sync customer data and interactions with CRM systems like Salesforce for a unified view and better follow-ups.
Monitor and respond to customer queries on social media platforms within the Bold360 dashboard.
Enable customers to find answers independently through a searchable knowledge base powered by AI.
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