Overview
Botsonic is an AI-powered chatbot platform designed to automate customer engagement, support, and sales. It allows users to train AI agents on their website data, files, and help center content to resolve up to 70% of customer queries instantly. The platform supports integration across various channels, including web, WhatsApp, SMS, Facebook Messenger and Slack. Botsonic features include natural language understanding, personalized recommendations, multilingual support (50+ languages), and seamless live agent handoff for complex inquiries. It leverages a proprietary AI Model Gateway (GPT Router) to dynamically route between multiple AI models, optimizing response quality and reliability. It also helps in automating employee support providing easy access to HR and company resources.