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Centralize product feedback to uncover insights and make informed product decisions.

Canny is a customer feedback management platform designed to centralize feedback collection, analysis, and prioritization. It provides a dedicated space for users to submit feature requests and ideas, which are then organized and analyzed to identify key insights. The platform uses AI to automate feedback discovery, deduplicate entries, and summarize lengthy discussions. Canny integrates with various customer support and project management tools, allowing for seamless feedback capture and workflow integration. Its API enables programmatic access to Canny data, facilitating integration with existing services. Roadmaps and changelogs keep users informed about product development progress. Canny allows users to build communities around their products, foster discussions, understand user motivations, and engage with their most active users. Canny helps teams to reduce churn, generate revenue, and achieve product-market fit.
Canny is a customer feedback management platform designed to centralize feedback collection, analysis, and prioritization.
Explore all tools that specialize in collect user feedback. This domain focus ensures Canny delivers optimized results for this specific requirement.
Explore all tools that specialize in prioritize feature requests. This domain focus ensures Canny delivers optimized results for this specific requirement.
Explore all tools that specialize in feature prioritization. This domain focus ensures Canny delivers optimized results for this specific requirement.
AI algorithms analyze customer conversations (support tickets, chat logs) to automatically extract feedback and feature requests, reducing manual effort.
AI-powered suggestions for responses to feedback, generating clarifying questions to uncover deeper insights into user needs and motivations.
AI algorithms summarize lengthy feedback threads to identify core use cases and pain points, enabling product managers to quickly grasp the essence of user discussions.
Users can customize the formula used to score feedback and feature requests based on factors such as impact, effort, and revenue potential.
Allows to create user segments to see feedback from groups you care about most.
Provides a REST API to programmatically access and modify Canny data, allowing for integration with existing services and custom workflows. Supports authentication via API keys and offers endpoints for managing boards, categories, posts, users, and more.
Install Canny (script or SDK)
Set up feedback boards (feature requests, bug reports, etc.)
Integrate with customer support tools (e.g., Intercom) to capture feedback
Configure user authentication (SSO optional)
Customize the feedback portal to match your brand
Import existing feedback data
Define prioritization formulas with impact and effort factors
Connect to project management tools (Jira, Asana, etc.)
Set up webhooks for real-time event notifications
Train the team on how to log and manage feedback
All Set
Ready to go
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