TeamViewer Engage (formerly Chatvisor)

Customer requests help via the website chat.

Agent initiates a co-browsing session with one click.

Agent highlights the necessary form fields on the customer's screen.

Customer signs the document via the e-signature module in-session.

The completed PDF is automatically pushed to the bank's CRM.

A chatbot identifies a high-cart-value user who has been idle for 2 minutes.

Bot offers a video consultation with a product expert.

Agent uses co-browsing to show different product variants to the user.

Agent assists in the checkout process, masking credit card details.

Purchase is completed with a 30% higher conversion rate than self-service.

User opens a support ticket.

Agent sends a secure co-browsing link via SMS/Email.

Agent views the user's specific browser error and inspects the console via dev-tools integration.

Agent resolves the issue by guiding the user's clicks.

Session is logged for training and compliance.

User initiates a video call from the claim portal on their smartphone.

Agent uses the user's camera to inspect property damage in real-time.

Agent takes high-res snapshots during the video stream for the file.

Agent assists user in filling out the claim form via co-browsing.

Claim is processed immediately, reducing cycle time by days.

AI bot greets every visitor and asks qualifying questions based on CRM data.

Bot scores the lead based on intent and budget.

Qualified leads are offered an immediate video meeting with a sales rep.

Unqualified leads are directed to the knowledge base.

Sales reps only spend time on high-intent prospects.

Patient clicks a link in their appointment reminder SMS.

Browser-based video session opens with end-to-end encryption.

Doctor reviews lab results with the patient using screen sharing.

Doctor issues a digital prescription via the secure file transfer tool.

Session ends and patient record is updated automatically.

Citizen calls the support line; agent triggers a 'Follow Me' co-browsing session.

Agent guides the citizen through the login process securely.

Agent uses the 'pen tool' to draw on the citizen's screen and point to specific instructions.

Form is submitted correctly on the first attempt.

Citizen satisfaction scores increase significantly.