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Improve customer service with powerful workflows and digital channels.

The open-source customer engagement platform.

Chatwoot is an open-source customer engagement platform that provides businesses with tools for seamless customer support. It offers an omnichannel support desk, knowledge base, and AI-powered assistant, Captain, to automate conversations and boost agent productivity. Chatwoot's architecture allows for self-hosting, giving users control over their data and ensuring compliance. The platform supports integrations with popular messaging channels like WhatsApp, Facebook, and Instagram. Its API enables custom integrations, extending its functionality to fit specific support needs. Chatwoot’s AI capabilities include suggesting responses, providing access to past conversations, and quick lookups from help articles. It aims to streamline customer support workflows, reduce support volume, and improve customer engagement through personalized and efficient interactions.
Chatwoot is an open-source customer engagement platform that provides businesses with tools for seamless customer support.
Explore all tools that specialize in live chat. This domain focus ensures Chatwoot delivers optimized results for this specific requirement.
An AI agent that learns from your help center, chats, and FAQs to answer common questions efficiently. It can suggest responses and provide instant access to past conversations.
Manages customer conversations across multiple channels, including website, email, social media, and messaging platforms, from a single interface.
A flexible, easy-to-use knowledge base that helps customers find answers quickly with AI-powered search and personalized content.
Allows customization of colors, language, text, and design to fit your brand, ensuring an authentic and engaging experience.
Enables extending Chatwoot with custom integrations using developer APIs to build solutions that fit specific support needs.
Sign up for a free trial or choose a self-hosted plan.
Connect your communication channels (website, email, social media).
Customize the live chat widget to match your brand.
Configure your knowledge base with articles and FAQs.
Set up Captain, the AI assistant, to automate responses.
Integrate with other tools using the API.
Train Captain AI with your help center and chat data.
Configure team roles and permissions.
All Set
Ready to go
Verified feedback from other users.
"Chatwoot is generally well-regarded for its open-source nature, omnichannel capabilities, and AI-powered features, though some users note occasional performance issues and a need for improved documentation."
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