Converts speech to text instantly during calls with high accuracy, enabling live documentation and analysis.
Analyzes caller emotions to gauge satisfaction levels and identify potential issues in conversations.
Generates concise summaries highlighting key points, action items, and outcomes from calls.
Identifies and labels different speakers in a conversation without manual input.
Seamlessly connects with CRM, helpdesk, and other business tools for streamlined workflows.
Tracks metrics such as call duration, talk time, and keyword frequency to monitor team performance.
Ensures data encryption and compliance with regulations like GDPR for secure handling of sensitive information.
Analyze sales calls to identify successful techniques, track objections, and improve conversion rates.
Monitor support calls to enhance service quality, reduce resolution times, and increase customer satisfaction.
Ensure calls adhere to regulatory standards by transcribing and reviewing conversations for compliance purposes.
Use call transcripts and insights to train new employees and coach existing teams on best practices.
Gather insights from customer conversations to understand market trends, preferences, and competitive intelligence.
Automatically assess call quality based on predefined criteria, sentiment, and performance metrics.
Transcribe and analyze sales calls to qualify leads based on interest, intent, and engagement levels.
Use accurate transcripts as evidence in customer disputes or legal matters to resolve conflicts efficiently.
Handle calls in multiple languages with transcription and translation features for global teams.
Manage and analyze calls from distributed teams to maintain consistency, performance, and collaboration.
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