Analyzes vocal cues during calls to provide instant feedback on agent performance and customer interactions.
Identifies customer emotions based on speech patterns using advanced AI algorithms.
Sends prompts and suggestions to agents during calls to improve communication and outcomes.
Provides visual reports on agent metrics, team performance, and customer satisfaction trends.
Connects with existing call center software and systems for easy deployment and minimal disruption.
Allows organizations to set specific coaching criteria and thresholds based on their unique needs.
Leverages proven psychological principles to guide agent behavior and improve customer interactions.
By providing real-time feedback, agents enhance interactions, leading to higher CSAT scores and loyalty.
Coaching support reduces stress and burnout, helping retain experienced staff and lower recruitment costs.
Real-time insights assist agents in closing deals more effectively by adapting communication strategies during calls.
Ensures calls adhere to regulatory requirements through speech analysis and automated alerts for violations.
Managers use dashboards to review call quality, identify trends, and implement targeted training programs.
Accelerates onboarding by providing instant feedback on calls, speeding up proficiency and confidence.
Detects customer emotions to proactively address issues and improve service recovery efforts.
Helps agents resolve issues in the initial call, reducing repeat contacts and operational costs.
Adapts to different languages for global call centers, ensuring consistent service across regions.
Compares agent performance against benchmarks to identify strengths, weaknesses, and areas for improvement.
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