Overview
Customer Experience Agent Studio (CX Agent Studio) provides a platform for building multimodal AI agents using a visual interface. It leverages AI to speed up agent development with prebuilt templates and an intuitive builder. The platform supports text, audio, and images, enabling agents to resolve customer inquiries with zero wait times. It's designed to retain context across the customer journey, enabling proactive support. CX Agent Studio facilitates omnichannel engagement, ensuring consistent experiences across web, mobile, voice, email, social channels, and apps through out-of-the-box connectors for backend systems and CCaaS vendors. Direct audio to audio translation is available in 10 core languages. AI capabilities include multimodal conversation simulation and automated testing to catch regressions.