Dialpad

Customer requests an appointment via chat.

AI agent understands the request and checks availability.

AI agent offers available time slots.

Customer selects a time slot.

AI agent confirms the appointment and sends a calendar invite.

Customer places an order via voice call.

AI agent captures order details and verifies information.

AI agent processes the order and confirms payment.

AI agent provides order tracking information.

Customer requests a refund via email.

AI agent analyzes the request and checks eligibility.

AI agent processes the refund and confirms the transaction.

AI agent updates the customer with refund status.

Customer contacts support via chat.

AI agent identifies the issue and gathers relevant information.

AI agent creates a support ticket and assigns it to the appropriate department.

AI agent provides the customer with the ticket number and estimated resolution time.

Inbound lead calls via phone.

AI agent asks qualifying questions based on pre-set criteria.

AI agent scores the lead based on the responses.

AI agent routes qualified leads to sales reps.