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Data & Analytics
FICO Platform
FICO Platform logo
Data & Analytics

FICO Platform

The FICO Platform is an enterprise-grade decision management and analytics platform that enables organizations to build, deploy, and manage AI-driven decision models at scale. It serves financial institutions, telecommunications companies, healthcare providers, and other data-intensive industries seeking to optimize business outcomes through predictive analytics and automated decision-making. The platform integrates machine learning, business rules, optimization, and data management capabilities into a unified environment, allowing users to create sophisticated decision strategies that balance risk, profitability, and customer experience. It addresses complex business problems such as credit risk assessment, fraud detection, customer segmentation, and operational optimization by providing tools for model development, testing, deployment, monitoring, and governance. Organizations use the FICO Platform to transform raw data into actionable insights, automate high-volume decisions, and maintain regulatory compliance while adapting to changing market conditions through continuous model improvement and strategy refinement.

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Key Features

FICO Model Builder

A collaborative environment for data scientists to develop, validate, and manage predictive models using machine learning algorithms and statistical techniques. It supports the entire model lifecycle from data preparation to deployment.

Strategy Director

A visual business rules management system that allows business users to design, test, and optimize decision strategies without coding. It enables what-if analysis and simulation of strategy changes.

Decision Management Platform

An orchestration layer that deploys models and strategies as scalable decision services accessible via APIs, batch processing, or real-time integration. It manages versioning, A/B testing, and performance monitoring.

FICO Analytic Workbench

An integrated development environment for advanced analytics that supports Python, R, and SQL for custom model development, along with access to FICO's proprietary algorithms.

Model Operations (ModelOps)

Comprehensive tools for monitoring, managing, and governing models in production, including performance tracking, drift detection, audit trails, and compliance reporting.

Customer Communication Services

Integrated capabilities to generate personalized customer communications (letters, emails, statements) based on decision outcomes, with templates, regulatory content, and delivery management.

Pricing

Enterprise License

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  • βœ“Full access to FICO Platform modules (Model Builder, Strategy Director, etc.)
  • βœ“Enterprise-scale deployment capabilities
  • βœ“High-availability and performance SLAs
  • βœ“Dedicated technical support and account management
  • βœ“Security and compliance certifications
  • βœ“Training and professional services access

Cloud Subscription

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  • βœ“SaaS deployment option with managed infrastructure
  • βœ“Scalable cloud resources with usage-based scaling
  • βœ“Regular platform updates and maintenance
  • βœ“Integrated security and compliance monitoring
  • βœ“Collaborative development environment
  • βœ“API access and integration tools

Use Cases

1

Credit Risk Assessment and Underwriting

Banks and lenders use the FICO Platform to automate credit decisions by combining credit bureau data, application information, and alternative data sources. The platform scores applicants, applies underwriting rules, and generates approval decisions with risk-based pricing. This enables faster loan processing, consistent decisioning, and optimized risk-return tradeoffs while maintaining regulatory compliance through auditable decision trails.

2

Fraud Detection and Prevention

Financial institutions deploy the platform to identify fraudulent transactions in real-time by analyzing patterns across payment channels, customer behavior, and historical fraud data. Machine learning models score transaction risk, while business rules define investigation workflows and response actions. This reduces fraud losses, minimizes false positives, and adapts to emerging fraud patterns through continuous model retraining.

3

Customer Segmentation and Marketing Optimization

Marketing teams leverage the platform to analyze customer data, predict lifetime value, and identify cross-sell opportunities. Decision strategies determine optimal offers, channels, and timing for customer communications. This increases marketing ROI through personalized engagement while managing contact frequency and compliance with privacy regulations across different customer segments.

4

Collections and Recovery Management

Collections departments implement the platform to prioritize accounts, recommend treatment strategies, and optimize resource allocation. Models predict payment likelihood and recovery amounts, while strategies determine contact approaches, settlement offers, and escalation paths. This improves recovery rates, reduces operational costs, and maintains compliant collections practices through regulated communication workflows.

5

Insurance Underwriting and Claims Processing

Insurance companies use the platform to assess risk during policy underwriting and to evaluate claims for potential fraud or optimization. Models analyze applicant data, claims history, and external factors to determine premiums and coverage. Automated decisioning speeds up policy issuance and claims settlement while ensuring consistent application of underwriting guidelines and regulatory requirements.

How to Use

  1. Step 1: Contact FICO sales or a certified partner to initiate the enterprise procurement process, which typically involves needs assessment, licensing discussions, and security reviews before platform access is granted.
  2. Step 2: Undergo implementation planning with FICO consultants to define use cases, integrate with existing data sources (core banking systems, CRM, data warehouses), and establish governance frameworks for model development and deployment.
  3. Step 3: Access the platform through web-based interfaces or APIs, where data scientists and business analysts collaborate using tools like FICO Model Builder and Strategy Director to create predictive models and decision strategies.
  4. Step 4: Develop decision models by importing and preparing data, selecting algorithms, training models, and validating performance against business objectives using the platform's testing and simulation capabilities.
  5. Step 5: Deploy models into production environments through the platform's deployment manager, which packages models as scalable services accessible via APIs, batch processing, or real-time integration points.
  6. Step 6: Monitor model performance and business outcomes using dashboards that track key metrics, detect drift, and alert users to issues requiring intervention or model retraining.
  7. Step 7: Iterate on models and strategies based on monitoring insights, regulatory changes, or evolving business requirements, using the platform's version control and lifecycle management features.
  8. Step 8: Scale decision automation across the organization by replicating successful use cases, integrating with additional systems, and training more users on the platform's collaborative tools.

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At a Glance

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Paid
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