Front

Connect general 'ops@' email to Front.

Set a rule to tag emails containing 'Tracking ID' automatically.

Assign the tag to the carrier-relations team.

Use internal comments to verify delivery status without forwarding.

Reply using a pre-saved template with dynamic variable insertion.

Integrate Front with the internal account database via Custom Objects.

Front AI summarizes the customer's previous 3 interactions for the agent.

Agent uses shared drafts to get supervisor approval on a refund.

Send response via the customer's preferred channel (SMS or Email).

Rule archive the conversation once an 'issue resolved' tag is applied.

Create a shared inbox for 'careers@'.

Integrate with Greenhouse or Lever via Front's marketplace.

Automatically route candidates to specific recruiters based on the 'Job Title' in the subject line.

Use team mentions to notify hiring managers of new resumes.

Schedule interviews using the integrated calendar sidebar.

Sync Salesforce data so account tiers appear in the sidebar.

Use 'Discussions' for internal strategy before replying to a high-value client.

Set SLAs to ensure 'Enterprise' tier clients receive replies within 1 hour.

Collaborate on a custom renewal proposal using shared drafts.

Tag for 'Upsell Opportunity' to notify the sales director.

Standardize intake using a Front-connected web form.

Route inquiries to the correct practice lead based on form logic.

Apply sensitive data redaction using automated rules.

Use internal notes to log billable hours related to the communication.

Archive and encrypt thread according to compliance standards.