HappyFox

User submits ticket via Slack integration.

Smart Rule identifies 'Hardware' category.

Assist AI suggests relevant knowledge base article.

If unresolved, ticket is routed to the on-call hardware specialist.

Asset details are automatically attached to the ticket for the agent.

Customer emails regarding a return.

HappyFox Shopify integration pulls recent order history.

Smart Rule checks order status.

Automated response provides return label link if within 30 days.

Ticket is closed automatically if the customer does not reply.

Ticket arrives from a domain flagged as 'VIP'.

SLA policy 'Gold Tier' is applied (15-min response).

Visual countdown timer starts on the agent dashboard.

If 10 mins pass without action, a notification is sent to the Support Manager.

Automatic escalation occurs to the next available senior agent.

Create brand-specific 'Categories'.

Set up unique outgoing email servers for each brand.

Customize separate Help Center portals for each brand's UI.

Assign agents to specific 'Queues' based on brand expertise.

Generate cross-brand aggregate reports for executive review.

New hire ticket is created by HR manager.

Task list is automatically generated for IT, Payroll, and Facilities.

Each task must be completed before the main ticket can be closed.

Automated check-in email sent to new hire on Day 1.

Feedback survey sent on Day 30 to measure onboarding success.

Technical team identifies a server outage.

Support manager creates a bulk ticket for affected customer segments.

Mass action executes a templated email update.

Knowledge base banner is updated automatically via API.

Support widget proactively shows the outage status.

Incoming ticket language is detected via NLP.

Assist AI provides a draft translation for the agent.

Agent responds in English.

HappyFox translates the response back to the customer's native language.

Knowledge Base automatically redirects users to translated articles based on browser settings.