Overview
Kaizan is a sophisticated Client Intelligence Platform engineered specifically for post-sales teams, including Client Success and Account Management. By 2026, it has emerged as a critical infrastructure layer for professional services, utilizing specialized Large Language Models (LLMs) to analyze client interactions across video calls and emails. Unlike general-purpose meeting recorders, Kaizan's architecture focuses on identifying revenue risks and expansion opportunities through sentiment analysis and task extraction. The platform automates the administrative burden of CRM maintenance by bi-directionally syncing meeting outcomes with platforms like Salesforce and HubSpot. Its technical edge lies in its proprietary 'Client Health Scoring' algorithm, which aggregates behavioral data from unstructured conversation data to predict churn before it manifests in traditional usage metrics. For enterprise environments, Kaizan provides a layer of operational visibility that allows leadership to monitor account health at scale without manual reporting. The 2026 iteration features enhanced predictive forecasting, enabling teams to visualize the impact of client sentiment on future ARR/NRR targets.