Automate customer interactions using natural language processing to understand and respond to queries.
Engage customers across web, mobile, social media, and SMS in a unified interface.
Monitor chat metrics, customer satisfaction, and agent performance with dashboards.
Connect with Salesforce, Zendesk, and other CRMs for streamlined workflows.
Initiate conversations based on user behavior to drive engagement and conversions.
Support images, videos, and interactive elements in chats for enhanced communication.
Ensure data protection with encryption and adherence to standards like GDPR and HIPAA.
Handle inquiries and resolve issues in real-time through live chat and automated responses.
Assist customers during purchases, provide product recommendations, and upsell via conversational AI.
Capture leads by engaging website visitors with chatbots that qualify and collect contact information.
Allow customers to book appointments or reservations directly through chat interfaces.
Automate responses to common questions, reducing agent workload and improving efficiency.
Provide real-time updates on order status and shipping information via messaging.
Gather customer feedback post-interaction to improve services and measure satisfaction.
Offer troubleshooting assistance for products or services through guided conversations.
Serve customers in different languages using built-in translation features for global reach.
Manage customer conversations from social platforms like Facebook and Twitter in one dashboard.
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