Overview
LivePerson's Conversational AI platform provides enterprises with tools to design, simulate, and validate AI agent and human agent conversations, leading to faster customer resolutions. The platform offers AI orchestration, integrates with existing contact center systems, and supports BYO AI (Bring Your Own AI). It allows teams to deploy and scale AI solutions without extensive coding. Key features include Intent Manager for NLU model creation, Conversation Builder for bot development, and KnowledgeAI for unified content delivery. The platform provides generative AI tools to boost productivity, reduce operating costs and improve agent performance. LivePerson handles over a billion conversations a month, ensuring enterprise-grade data security and scalability.