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Enterprise-grade conversational AI and LLM orchestration for scaled customer engagement.

LivePerson Conversational Cloud is a pioneer in the AI-first customer engagement space, evolving in 2026 into a comprehensive LLM orchestration platform. Its architecture is built around the 'Generative AI Gateway,' which provides a secure, governed environment for enterprises to deploy Large Language Models (LLMs) across multiple messaging channels including WhatsApp, SMS, Apple Messages for Business, and Web. The platform utilizes a proprietary Intent Manager to analyze massive datasets, identifying consumer needs with high precision. By integrating Retrieval-Augmented Generation (RAG) through its 'AI Search' feature, LivePerson ensures that bot responses are grounded in the enterprise’s unique knowledge base, mitigating hallucinations. The system is designed for high-scale environments, supporting thousands of concurrent human agents while automating up to 80% of routine inquiries. Its unique Meaningful Connection Score (MCS) leverages real-time sentiment analysis to monitor conversation health. As an industry leader, LivePerson focuses on 'Curated AI,' which combines the creativity of generative models with the guardrails of traditional NLU, making it a preferred choice for Fortune 500 companies in telecommunications, retail, and financial services.
LivePerson Conversational Cloud is a pioneer in the AI-first customer engagement space, evolving in 2026 into a comprehensive LLM orchestration platform.
Explore all tools that specialize in automate customer support. This domain focus ensures LivePerson Conversational Cloud delivers optimized results for this specific requirement.
Explore all tools that specialize in qualify sales leads. This domain focus ensures LivePerson Conversational Cloud delivers optimized results for this specific requirement.
Explore all tools that specialize in manage customer interactions. This domain focus ensures LivePerson Conversational Cloud delivers optimized results for this specific requirement.
Explore all tools that specialize in personalize customer experiences. This domain focus ensures LivePerson Conversational Cloud delivers optimized results for this specific requirement.
Explore all tools that specialize in sentiment analysis. This domain focus ensures LivePerson Conversational Cloud delivers optimized results for this specific requirement.
A middleware layer that manages LLM prompts, sanitizes data, and prevents model hallucinations using enterprise guardrails.
Uses machine learning to automatically cluster and identify consumer intents from historical conversation logs.
An automated sentiment analysis engine that calculates customer satisfaction in real-time based on linguistic patterns.
A low-code GUI for building complex dialog trees with integrated API hooks and dynamic variables.
Leverages vector databases to inject company-specific knowledge into LLM prompts for grounded responses.
A sophisticated orchestration engine that routes conversations based on intent, agent skill, and predicted outcome.
Real-time load balancing that monitors agent capacity and automatically switches between synchronous and asynchronous modes.
Account Provisioning and Workspace Configuration via LivePerson Control Center.
Connect communication channels (e.g., Web Tag, WhatsApp Business API, Apple Messages).
Define Consumer Intents using the Intent Manager to categorize incoming traffic.
Configure the Generative AI Gateway and select preferred LLM (OpenAI, Anthropic, or proprietary).
Build Knowledge Base indexes for RAG (Retrieval-Augmented Generation) using AI Search.
Develop bot flows in Conversation Builder using low-code or JavaScript-based hooks.
Set up Agent Workspaces and define routing rules based on skills or intent.
Implement Safety Guardrails to filter PII and ensure brand-safe responses.
Conduct UAT (User Acceptance Testing) using the internal simulator tool.
Deploy to production and monitor performance via Analytics Studio.
All Set
Ready to go
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