Lookback

Upload Figma prototype link to Lookback.

Invite 5 participants via link.

Record their screens as they attempt to find the 'Checkout' button.

Analyze touch-heatmaps to see where users clicked erroneously.

Present findings to the dev team.

Schedule sessions using LiveShare.

Use auto-translation for non-native speakers.

Conduct 1:1 video calls.

Tag key quotes live.

Generate a summary report for product-market fit.

Set up a Self-test project.

Provide a task list: 'Find the pricing on competitor X'.

Review unmoderated videos to identify competitor weaknesses.

Compare time-on-task metrics.

Adjust UI strategy based on comparative friction.

Recruit users with specific accessibility needs.

Use Lookback's browser extension to record screen reader audio and screen.

Observe the struggle points in real-time via the Observation Room.

Clip specific moments where screen readers fail to parse content.

Create a prioritized accessibility backlog.

Run 10 unmoderated sessions on the checkout page.

Use Lookback's touch indicators to identify rage-clicks.

Analyze the 'Eureka' AI sentiment for negative emotional spikes during payment.

Identify that the 'Promo Code' field is confusing users.

Redesign the field and re-test.

Deploy the Lookback SDK into the internal beta build.

Request employees to record 2-minute feedback loops during their work day.

Consolidate feedback into a single project.

Auto-transcribe the audio to extract feature requests.

Link video clips directly to Jira tickets.

Participants use the Lookback 'Participate' app on their smartphones.

They record their physical interaction at the front desk (camera) while using the hotel app (screen).

Researchers observe the friction between physical and digital worlds.

Map the journey using the synchronized recordings.

Identify service gaps.