Luma Health

Step 1: Luma Health automatically sends appointment reminders via SMS and email.

Step 2: Patients can confirm, reschedule, or cancel appointments directly from the reminder message.

Step 3: Luma Health identifies patients on the waitlist who are willing to come in earlier.

Step 4: Luma Health automatically fills canceled appointments with waitlisted patients.

Step 1: Luma Health sends digital intake forms to patients prior to their appointment.

Step 2: Patients can complete the forms on their smartphones or computers.

Step 3: Luma Health automatically integrates the data into the EHR system.

Step 4: Staff can review the information prior to the appointment.

Step 1: Luma Health automates the referral process, sending referral requests electronically.

Step 2: The platform tracks the status of referrals and sends reminders to ensure timely completion.

Step 3: Luma Health facilitates communication between referring physicians and specialists.

Step 4: The platform integrates referral data into the EHR system.

Step 1: Luma Health's conversational agent answers after-hours calls.

Step 2: The agent can handle tasks like appointment scheduling, prescription refills, and answering FAQs.

Step 3: The agent can triage calls and route them to the appropriate staff member.

Step 4: Luma Health logs all call activity and provides detailed reports.

Step 1: Luma Health sends payment reminders to patients via SMS and email.

Step 2: Patients can pay their bills online or via phone.

Step 3: Luma Health automatically posts payments to the EHR system.

Step 4: The platform provides detailed reports on payment activity.