OneReach.ai

Map legacy IVR nodes to OneReach Studio.

Implement natural language speech recognition.

Integrate with CRM to identify callers.

Automate common queries (balance checks, order status).

Deploy voice-synthesis for responses.

User submits claim via web-chat.

Digital worker requests photos of damage.

AI performs image analysis for initial assessment.

Worker cross-references data with policy terms.

Claim is approved or flagged for human review.

Employee messages IT bot on Slack.

Bot verifies identity via MFA integration.

Bot triggers a script to reset the password in Active Directory.

Bot confirms success and closes ticket in ServiceNow.

Survey sent to employee.

System triggers SMS reminder 24 hours before appointment.

User responds they need to reschedule.

Bot offers available slots via calendar integration.

Bot updates the practice management software.

Bot sends confirmation of the new time.

Vendors text a dedicated number with an ID.

Bot queries the ERP system (SAP/Oracle).

Bot returns real-time GPS coordinates or ETA.

Bot allows vendor to update delivery status via simple text commands.

Log updated in the central database.

Launch a digital worker on the internal portal.

Worker uses RAG to answer specific plan questions from the 100-page PDF handbook.

Worker guides the employee through the selection process.

Worker submits the final choice to the HRIS.

HR dashboard monitors completion rates.

Customer chats in Spanish.

OneReach translates intent to English for the internal logic.

AI generates response in English.

OneReach translates response back to Spanish for the customer.

Live agent can monitor the translated transcript if they need to intervene.