Oracle Customer Experience (CX)

Ingest diverse behavioral and transactional datasets into Oracle Unity CDP.

Create dynamic, 360-degree customer profiles and segment audiences based on real-time triggers.

Design and launch multi-channel campaigns (Email, SMS, Push) via Oracle Marketing Campaign Management.

Monitor campaign efficiency using Fusion CX Analytics to optimize spend and messaging.

Capture and prioritize leads automatically using AI scoring within Oracle Sales.

Utilize Oracle CPQ to rapidly configure complex product bundles and generate accurate pricing.

Convert accepted quotes directly into active contracts via Subscription Management.

Track the entire quote-to-cash flow natively through back-office ERP integration.

Deploy Digital Customer Service portals with integrated Knowledge Management.

Automate responses to simple customer inquiries using AI-driven conversational bots.

Seamlessly escalate complex issues to live agents in the Service Center with full context history.

Provide agents with AI-generated recommended responses and next-best actions to accelerate resolution.

Customer initiates a repair request which automatically creates a work order in Oracle Service.

Field Service module uses AI algorithms to identify the optimal technician based on location, skill, and current van inventory.

Technician receives automated routing and complete customer history on their mobile device.

Technician completes the job, updating inventory and billing systems instantly through the connected app.

Deploy the Oracle CX for Industry solution (e.g., Financial Services or Communications).

Leverage prebuilt, configurable industry schemas that connect natively to industry-specific back-office platforms.

Execute specialized workflows, such as telecom service provisioning or financial loan origination.

Track compliance and operational KPIs via dedicated industry analytics dashboards.