Postscript

Customer adds items to cart but doesn't complete checkout.

Postscript triggers an automated SMS reminder after a set time (e.g., 1 hour).

Message includes a link back to the cart with a discount offer.

Customer completes the purchase.

Customer subscribes to SMS list via popup or onsite opt-in.

Postscript sends a series of automated welcome messages over several days.

Messages include brand story, product highlights, and a special offer.

Customer makes their first purchase.

Order is placed and fulfilled.

Postscript automatically sends shipping updates via SMS.

Messages include tracking information and estimated delivery date.

Customer receives their order and has a positive experience.

Customer interacts with the website and makes purchases.

Postscript analyzes customer data to identify relevant product recommendations.

Personalized SMS messages are sent with product suggestions and links to purchase.

Customer makes an additional purchase.

Customer sends a question via SMS.

Postscript AI analyzes the message and identifies the intent.

An automated response is sent with relevant information or a link to the help center.

If the issue cannot be resolved automatically, the conversation is escalated to a live agent.