Uses natural language processing to understand and respond to customer queries naturally.
Supports engagement across SMS, WhatsApp, web chat, and other messaging platforms.
Connects with CRM, ERP, and other business tools via APIs and pre-built connectors.
Provides insights into conversation metrics, customer behavior, and performance trends.
Allows easy design of conversation paths without coding using a drag-and-drop interface.
Enables setting triggers and actions for automated responses based on customer inputs.
Tailors responses based on customer data, history, and preferences.
Handle common queries and issues automatically, reducing the need for human agents and improving response times.
Respond to product questions, provide recommendations, and guide customers through the purchase process.
Allow customers to book appointments or reservations directly via chat interfaces.
Automate surveys and gather customer opinions to improve services and products.
Provide real-time updates on order status, shipping, and deliveries through conversational updates.
Instantly answer frequently asked questions to reduce support ticket volumes.
Capture leads through conversational forms and qualify them based on interactions.
Facilitate secure transactions within chat interfaces for seamless purchases.
Manage sign-ups for events, webinars, or workshops through automated conversations.
Troubleshoot issues with step-by-step guidance and escalate to human agents when needed.
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