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AI & Automation
Reachdesk
Reachdesk logo
AI & Automation

Reachdesk

Reachdesk is an AI customer experience agent for e-commerce brands and digital stores. It is designed for organisations that want agents to work inside real workflows rather than standalone demos. With Reachdesk, teams can connect existing systems, define guardrails, and give the agent clear responsibilities so it behaves consistently over time. Shoppers chat with it on web, mobile, or messaging to get product advice, order updates, and support, reducing load on human teams. In practice, Reachdesk is most effective when it is rolled out gradually, starting with a narrow set of use cases and clear success metrics, then expanded as trust and understanding grow.

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📊 At a Glance

Pricing
Freemium
Reviews
No reviews
Traffic
N/A
Engagement
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Categories
AI & Automation
Agents & Bots

Key Features

Pre-purchase guidance

Help shoppers discover products through conversation and guided search.

Order tracking and updates

Provide real-time updates on order and delivery status.

Returns and exchanges

Assist customers through returns and exchange policies and flows.

Personalised recommendations

Propose products that match a shopper’s preferences and behaviour.

Role-based access control

Control who can configure, deploy, or use the agent.

Logging and audit trails

Keep records of conversations and actions for compliance and debugging.

Template and workflow library

Start from prebuilt flows or playbooks for common scenarios.

Multi-language support

Support for multiple languages where the vendor offers it.

Custom branding

Brand the experience to match your organisation’s identity.

APIs and SDKs

Integrate the agent into custom applications or back-end systems.

Pricing

Trial or starter

Often includes a free trial or limited starter tier intended for evaluation and small teams.
  • ✓Access to core features suitable for pilots and proof-of-concept projects.
  • ✓Constrained limits on users, conversations, or workflows so experimentation remains low risk.
  • ✓Standard documentation and community or email support.

Business or professional

Paid subscription where pricing depends on seats, usage volume, or both; see the vendor's site for current figures.
  • ✓Full feature set suitable for everyday use in a team or department.
  • ✓Higher limits on conversations, automations, or connected apps.
  • ✓Additional admin controls, security options, and reporting features.

Enterprise

Custom pricing negotiated based on scale, regions, and specific requirements.
  • ✓Advanced security, compliance, and governance capabilities where available.
  • ✓Dedicated onboarding, customer success, and integration support.
  • ✓Volume discounts or committed-use pricing for large deployments.

Use Cases

1

Product discovery

Help shoppers find the right products based on needs and preferences.

2

Post-purchase support

Handle questions about orders, shipping, and returns.

3

Loyalty and retention

Engage existing customers with relevant offers and support.

4

Internal knowledge assistant

Answer questions from internal documents, wikis, and runbooks.

5

Workflow documentation helper

Turn conversations and activities into updated documentation.

6

Meeting summarisation

Summarise meetings and extract action items for follow-up.

7

Experimentation sandbox

Try new automation ideas before committing engineering time.

8

Cross-functional helper

Assist multiple teams with similar questions or processes.

9

Training and onboarding

Help new hires ramp up faster on tools and processes.

10

Quality and compliance checks

Pre-screen content or workflows for policy issues.

How to Use

  1. Start by reviewing the official documentation and onboarding guides for Reachdesk on https://reachdesk.com/ so you understand supported channels, integrations, and limits.
  2. Integrate Reachdesk with your ecommerce platform, order system, and helpdesk so it can fetch live order information and product data securely.
  3. Design conversational flows for pre-purchase, post-purchase, and order-issue scenarios, and decide where to hand off to human agents.
  4. Monitor customer satisfaction, resolution times, and escalation rates to ensure the agent is improving, not degrading, CX.
  5. Create internal guidelines on when to use Reachdesk, how to escalate issues, and how to provide feedback so the agent and configuration improve over time.

Reviews & Ratings

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At a Glance

Pricing Model
Freemium
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