Seller Investigators

Step 1: Seller Investigators identifies lost or damaged inventory through their search engine.

Step 2: The case manager files a claim with Amazon for reimbursement.

Step 3: Seller Investigators handles any appeals if the initial claim is denied.

Step 4: The seller receives the reimbursement directly into their FBA account.

Step 1: Seller Investigators detects refunded orders that have not been returned within the allotted timeframe.

Step 2: A reimbursement claim is filed with Amazon.

Step 3: The case manager follows up on the claim and provides necessary documentation.

Step 4: The seller receives the reimbursement for the unreturned item.

Step 1: Seller Investigators identifies discrepancies in inbound shipments.

Step 2: A claim is created, documenting the missing items.

Step 3: Seller Investigators submits the claim to Amazon and manages the communication.

Step 4: The seller receives reimbursement for the items not received by Amazon.

Step 1: Seller Investigators detects damaged inbound shipments.

Step 2: They file a claim with Amazon for the damaged goods.

Step 3: Supporting documentation is provided to Amazon.

Step 4: The seller receives reimbursement for the damaged items.

Step 1: Seller Investigators detects discrepancies in weight and dimension data.

Step 2: A claim is filed to correct the measurements and associated fees.

Step 3: Seller Investigators manages the communication with Amazon to resolve the issue.

Step 4: The seller receives a refund for the overcharged fees.