Defines and runs automations that span multiple systems and human steps.
Connects to SaaS applications, databases, and APIs with prebuilt or custom connectors.
Some platforms add ML or rule engines to route work or classify inputs such as documents or tickets.
Operations teams use ServiceNow Now Assist to automate repetitive workflows like invoice handling, employee onboarding, or order processing.
IT and service teams leverage ServiceNow Now Assist to triage tickets or requests and route them to the right queues with minimal manual handling.
Organizations use ServiceNow Now Assist to keep key fields in sync across SaaS systems, reducing discrepancies and manual updates.
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