Shortwave

Create shared labels for different customer segments (e.g., 'Prospects,' 'Active Clients').

Apply labels to relevant emails.

Use AI-powered search to analyze communication patterns and identify potential issues.

Share insights with the team and adjust strategies accordingly.

Create AI filters to automatically label emails from project team members and containing keywords related to project milestones.

Set up delivery schedules to receive project-related emails at specific times.

Use the 'Todos' feature to turn action items into tasks.

Track progress and ensure timely completion of tasks.

Use Shortwave's AI to learn the team's writing style and tone.

Create email templates for different customer segments.

Use AI to personalize each email with relevant information and offers.

Track recipient engagement using link tracking and read statuses.

Create shared threads for each customer support issue.

Invite relevant team members to the thread.

Use team comments to discuss the issue and share insights.

Assign a clear owner to the issue and track progress with team-wide assignees & done statuses.

Use AI-powered summaries to get a quick overview of each email.

Prioritize emails based on importance and urgency.

Use the 'Todos' feature to turn action items into tasks.

Schedule meetings and follow-up reminders using the AI assistant.