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AI-powered tool to build and monetize your X (Twitter) audience.

The definitive AI-native platform for extraordinary customer experiences.

Sprinklr Unified-CXM is an AI-native platform designed to unify customer journeys and empower customer-facing teams across all touchpoints. It breaks down data silos and connects conversations across over 30 digital and social channels. By infusing every workflow, action, decision, and interaction with purpose-built AI, Sprinklr automates engagement and boosts productivity using AI Agents for both customers and internal teams. Its architecture supports omnichannel routing, unified agent desktops, and conversational analytics, enabling businesses to extract actionable intelligence from unstructured data, improve efficiency with intelligent automation, and deliver compliant, high-quality experiences at scale. Key use cases include enhancing social listening, streamlining marketing campaigns, and transforming contact centers into experience centers through AI-powered CCaaS.
Sprinklr Unified-CXM is an AI-native platform designed to unify customer journeys and empower customer-facing teams across all touchpoints.
Explore all tools that specialize in social listening. This domain focus ensures Sprinklr Unified-CXM delivers optimized results for this specific requirement.
Leverages AI to automate customer interactions, providing consistent and compliant experiences across touchpoints. Uses NLP and machine learning models for intent recognition and personalized responses.
Intelligently routes customer interactions to the most appropriate agent or automated system based on context, skill, and availability. Supports voice, chat, social media, and messaging channels.
Analyzes customer conversations to identify trends, sentiment, and key insights. Uses natural language processing (NLP) to extract meaning and context from unstructured data.
Provides a low-code/no-code environment for building and customizing AI-powered workflows and applications. Enables citizen developers to create solutions tailored to specific business needs.
Monitors social media and online channels for brand mentions, customer feedback, and industry trends. Uses advanced filtering and sentiment analysis to identify relevant conversations and emerging issues.
1. Define customer journey touchpoints and data sources.
2. Integrate Sprinklr with existing CRM, marketing automation, and data analytics platforms using available APIs.
3. Configure AI Agents and automation workflows based on specific business rules and customer interaction scenarios.
4. Set up omnichannel routing to ensure seamless transitions between different communication channels.
5. Train customer service and marketing teams on the platform's features and AI capabilities.
6. Implement data security and compliance measures, including SSO and data retention policies.
7. Monitor performance metrics and optimize AI models for improved accuracy and efficiency.
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