Overview
Typewise is an AI customer service platform designed to automate and enhance customer interactions. It uses AI Agents for autonomous case handling, going beyond scripted replies by 'thinking' through inquiries. The platform features an AI Supervisor Engine that routes requests to the right AI or human agent based on channel and complexity. A key component is the Knowledge & Actions Hub, providing seamless integrations with existing CRMs, ERPs, and knowledge bases. Typewise supports multilingual communication in 50+ languages and offers real-time translation in 26+ languages. It also includes an AI Assistant to empower human agents by automating mundane tasks and continuously learning. The platform enables businesses to automate service at scale while maintaining brand consistency and quality.