Vapi

Customer calls in.

Vapi agent answers and identifies the caller's intent.

Agent accesses knowledge base to provide solutions.

If needed, agent escalates to a human representative.

Vapi agent dials leads from a list.

Agent uses branching logic to qualify leads based on responses.

Qualified leads are scheduled for follow-up appointments.

Data is logged in CRM.

Customer requests to schedule an appointment.

Vapi agent checks availability in Google Calendar.

Agent proposes available time slots to the customer.

Once confirmed, the appointment is booked and confirmed.

Patient calls with medical concerns.

Vapi Squads orchestrates multiple assistants to gather information.

Agent assesses symptoms and provides preliminary advice.

Patient is routed to the appropriate specialist or emergency services.

Customer calls to inquire about an order.

Vapi agent authenticates the customer.

Agent accesses order tracking system via API.

Agent provides real-time status updates and estimated delivery time.