WorkWave

Import daily service requests into WorkWave.

Utilize the route optimization feature to generate the most efficient routes based on technician availability and real-time traffic data.

Dispatch routes to technicians via the mobile app.

Technicians complete services and update job status through the app.

The system automatically tracks completed services and updates customer records.

Set up automated SMS notifications for appointment reminders.

Configure the system to send notifications when technicians are en route.

Technicians can use the mobile app to communicate directly with customers.

Customers receive service completion notifications and invoices via email.

The system tracks all customer interactions for future reference.

Configure service pricing within the WorkWave platform.

Generate invoices automatically upon service completion.

Send invoices to customers via email with secure online payment options.

Process mobile payments in the field using the mobile app.

The system automatically reconciles payments and updates customer accounts.

Use the WorkWave mobile app to track technician locations and time spent at each service location.

Generate performance reports to identify top-performing technicians and areas for improvement.

Use the data to optimize scheduling and dispatching.

Provide technicians with feedback based on performance data.

Track customer feedback to assess service quality.