Enables chatbots or virtual agents to resolve common support issues automatically.
Surfaces suggested responses or knowledge articles to human agents in real time.
Analyzes conversations and tickets to improve routing, escalation, and knowledge gaps.
Support teams configure Zendesk to handle repetitive questions about orders, accounts, and policies automatically.
Agents use Zendesk for real-time suggestions and knowledge surfacing during live chats or tickets.
Leaders analyze data in Zendesk to understand deflection rates, satisfaction, and where to improve content or flows.
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