Ada

Customer enters order ID in chat.

Ada calls the Shopify/BigCommerce API to verify order status.

AI checks return eligibility based on date and product type.

Ada generates a return label and emails it to the customer via integration.

User reports a stolen card.

Ada performs 2FA via SMS to verify identity.

AI interacts with the banking core to freeze the card account.

Ada triggers a ticket in Zendesk for a replacement card to be issued by a human.

User asks to upgrade to 'Pro'.

Ada retrieves current plan via Stripe API.

AI calculates the prorated cost difference.

Ada updates the subscription and confirms the transaction in the chat UI.

Patient provides name and date of birth.

Ada verifies identity and accesses the scheduling software (e.g., Epic).

AI presents available time slots based on the doctor's calendar.

Patient selects a slot and Ada updates the system, sending a confirmation SMS.

Passenger provides PNR (Booking Reference).

Ada identifies the delayed flight segment.

AI suggests alternative routes based on real-time seat availability.

Ada processes the rebooking and updates the digital boarding pass.

Employee asks how to reset VPN on macOS.

Ada searches internal Notion/Confluence docs.

AI generates a step-by-step guide with relevant screenshots.

If unresolved, Ada creates a Jira Service Management ticket.

Visitor asks about a property listing.

Ada asks qualifying questions (budget, timeline, pre-approval status).

AI scores the lead based on custom criteria.

Ada schedules a viewing for high-score leads directly on the broker's calendar.