Uses natural language processing to understand and respond to customer queries accurately.
Deploys chatbots across websites, mobile apps, and messaging platforms like Facebook Messenger.
Allows users to create and customize chatbots without programming skills via a drag-and-drop interface.
Provides insights into chatbot performance, customer interactions, and key metrics.
Connects with CRM, helpdesk, and other business tools through APIs and pre-built connectors.
Tailors responses based on customer data, history, and context for more relevant interactions.
Automates complex support processes, escalations, and follow-ups to reduce manual intervention.
Handle common customer questions automatically, freeing up human agents for more complex issues.
Provide round-the-clock assistance without increasing staff, ensuring customers get help anytime.
Capture and qualify leads through conversational interactions, integrating with marketing tools.
Resolve issues before they become support tickets, reducing workload and improving efficiency.
Guide new users through product setup and features, enhancing the onboarding experience.
Gather customer feedback and reviews via chat, helping improve products and services.
Recommend products or services based on customer queries, increasing sales opportunities.
Allow customers to book appointments or demos through the chatbot, streamlining scheduling.
Provide real-time updates on orders and shipments, improving transparency and customer trust.
Assist with troubleshooting and technical issues, reducing the need for live agent intervention.
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