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Data & Analytics
Adobe Audience Manager
Adobe Audience Manager logo
Data & Analytics

Adobe Audience Manager

Adobe Audience Manager is an enterprise-grade data management platform (DMP) that enables organizations to build unique audience profiles and activate them across digital marketing channels. It functions as a central hub for collecting, organizing, and leveraging first-party, second-party, and third-party data from various online and offline sources. The platform uses AI and machine learning to analyze customer data, create detailed audience segments, and predict customer behavior and value. Marketers and data analysts use it to improve targeting precision, personalize customer experiences, and measure campaign effectiveness across paid, owned, and earned media. By unifying disparate data sets, it helps solve the challenge of fragmented customer views, allowing for more coherent and data-driven marketing strategies. Its integration within the Adobe Experience Cloud ecosystem enables seamless activation of audiences into other Adobe solutions like Adobe Analytics and Adobe Target for a comprehensive marketing technology stack.

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📊 At a Glance

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Key Features

Unified Customer Profile

Creates a single, holistic view of each customer by stitching together data from multiple online and offline sources using a persistent identifier (Adobe ECID).

Algorithmic Modeling & Predictive Audiences

Uses machine learning models to analyze audience traits and automatically discover new, high-value audience segments or predict customer lifetime value and churn risk.

Cross-Device Identity Management

Tracks and links user interactions across different devices (desktop, mobile, tablet) to maintain a consistent audience profile, crucial for understanding the complete customer journey.

Extensive Destination Marketplace

Provides pre-built integrations (destinations) to hundreds of advertising platforms, data exchanges, social networks, and on-site personalization tools for audience activation.

Data Marketplace & Second-Party Data Exchange

Includes access to the Adobe Advertising Cloud Data Marketplace, allowing users to enrich their first-party data with qualified second- and third-party data segments.

Pricing

Enterprise

Contact sales for custom quote
  • ✓Core DMP functionality: data ingestion, profile unification, and audience segmentation.
  • ✓Access to algorithmic modeling and predictive audiences.
  • ✓Integration with Adobe Experience Cloud applications (Analytics, Target, Campaign).
  • ✓Activation to a wide range of second- and third-party destination partners.
  • ✓Enterprise-grade support, implementation services, and SLAs.
  • ✓Scalable data processing based on negotiated volumes of unique profiles or traits.

Use Cases

1

Personalized Advertising Campaigns

A marketing team uses Audience Manager to build segments of users who have shown high intent (e.g., visited product pages multiple times but not purchased). They then activate these segments to demand-side platforms (DSPs) and social media ad platforms to serve personalized, retargeting ads with dynamic creative. This increases conversion rates and improves return on ad spend (ROAS) by focusing budget on the most promising audiences.

2

Customer Journey Analysis & Optimization

Analysts ingest data from websites, mobile apps, and email campaigns into Audience Manager to create unified customer profiles. They analyze the paths taken by converting versus non-converting users, identifying critical drop-off points. These insights are used to build segments of users stuck in the funnel, who are then targeted with specific nurturing content via email or on-site personalization tools to move them forward.

3

Lookalike Audience Expansion

A brand identifies its top 10% most valuable customers based on purchase history and lifetime value. Using Audience Manager's algorithmic modeling, the platform analyzes the traits of this seed audience and finds other users with similar characteristics across the web. This new 'lookalike' segment is then used for prospecting campaigns to acquire new customers with a higher predicted lifetime value.

4

Audience Suppression & Frequency Capping

To avoid ad waste and improve user experience, a media planner creates segments of existing customers or users who have already converted. These segments are shared with advertising platforms as 'suppression lists,' ensuring ads are not shown to these users. Similarly, segments are built to cap the frequency of ads shown to any single user across different publisher sites, managing budget efficiency and brand perception.

5

Offline-to-Online Attribution

A retailer with physical stores uploads hashed customer email lists and offline transaction data into Audience Manager. The platform matches these offline identities to online profiles. Marketers can then measure how online display or social media campaigns influenced in-store purchases by analyzing the overlap between exposed audiences and offline buyers, closing the loop on cross-channel attribution.

How to Use

  1. Step 1: Contact Adobe sales to initiate the enterprise onboarding process, as Audience Manager is not a self-service product. This involves defining business goals, data governance policies, and technical requirements.
  2. Step 2: Work with Adobe consultants and your IT team to implement the required data collection mechanisms. This includes deploying Adobe Experience Platform Identity Service (ECID) and data collection tags (via Adobe Experience Platform Data Collection) across your digital properties.
  3. Step 3: Ingest and onboard your first-party data sources (e.g., CRM data, offline transaction data) into the platform using APIs or file-based ingestion workflows, mapping them to a unified customer profile.
  4. Step 4: Within the Audience Manager UI, navigate to the 'Audiences' section to begin building audience segments. Use the rule-based builder or algorithmic models to define traits and combine them into actionable segments based on user behavior, demographics, and predictive signals.
  5. Step 5: Configure destinations to activate your built segments. Connect segments to advertising platforms (like Google, Facebook, trade desks), email service providers, or other Experience Cloud applications (like Adobe Campaign or Adobe Target) for personalized outreach.
  6. Step 6: Use the reporting and analytics dashboards to monitor segment performance, overlap, and audience reach. Analyze traits and segment trends to refine audience definitions and improve predictive modeling.
  7. Step 7: Establish a recurring workflow for data hygiene and segment optimization. Schedule regular data imports, update algorithmic models, and retire outdated segments to maintain audience quality and campaign efficiency.

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Paid
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