Understands and processes customer queries in natural language for accurate responses.
Connects with websites, social media, messaging apps, and voice channels for seamless support.
Offers real-time insights into chatbot performance, customer interactions, and key metrics.
Allows building tailored dialogue paths for specific use cases without coding.
Detects customer emotions from interactions to tailor responses and escalate issues when needed.
Syncs with CRM systems like Salesforce and HubSpot for data synchronization and lead management.
Ensures data protection with encryption, access controls, and adherence to regulations like GDPR.
Automate responses to common inquiries outside business hours, ensuring constant availability and reducing wait times.
Handle frequently asked questions without human intervention, freeing up agents for more complex issues.
Engage website visitors through interactive conversations to capture contact information and qualify leads.
Allow customers to book appointments or reservations directly through the chatbot, streamlining the process.
Provide real-time updates on order status, delivery estimates, and tracking information to enhance customer transparency.
Suggest products based on customer preferences, browsing history, and past purchases to boost sales.
Guide customers through troubleshooting steps or escalate issues to human agents for faster resolution.
Serve customers in their native languages, improving accessibility and satisfaction for international audiences.
Gather customer feedback through structured conversations to inform business improvements and service enhancements.
Assist in the sales process by answering product queries, providing information, and guiding purchases.
Manage registrations for webinars, conferences, or events via chatbot, simplifying attendance management.
Automate employee queries for HR-related matters like leave requests, policy information, and onboarding.
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