Spoke

Employee submits a time-off request through Spoke.

Spoke automatically routes the request to the employee's manager.

Manager approves or denies the request.

Employee receives a notification with the manager's decision.

Spoke automatically updates the employee's time-off balance.

Employee reports the issue through Spoke.

Spoke creates a ticket and assigns it to the IT department.

IT technician diagnoses and resolves the issue.

Employee receives updates on the status of the ticket.

Employee confirms the issue is resolved.

Employee updates their personal information through Spoke.

Spoke automatically updates the information in HRIS and other systems.

Employee confirms the information is correct.

Employee searches for the policy document in Spoke.

Spoke returns relevant search results.

Employee views the policy document.

Employee submits a request for help through Spoke.

Spoke identifies the appropriate expert or resource.

Spoke connects the employee with the expert or resource.

Employee receives help and completes the task.