Datto Autotask AI

Better Uptime is an AI agent that fronts your IT helpdesk and service desk flows. It is designed for organisations that want agents to work inside real workflows rather than standalone demos. With Better Uptime, teams can connect existing systems, define guardrails, and give the agent clear responsibilities so it behaves consistently over time. Employees interact with it through chat, portals, or collaboration tools to resolve common IT issues, trigger requests, and check ticket status without waiting on a human queue. In practice, Better Uptime is most effective when it is rolled out gradually, starting with a narrow set of use cases and clear success metrics, then expanded as trust and understanding grow.

BMC Discovery is an enterprise-grade platform commonly used in agent-driven workflows. It integrates with existing systems and is typically deployed with governance, monitoring, and phased rollouts to ensure reliability and compliance.

BMC Helix ITSM is an enterprise-grade solution commonly used in larger organisations. It integrates with existing systems to provide scale, observability, and admin controls. Teams connect it to workflows and data sources; pilots and governance are recommended.