Transcribes and analyzes conversations as they happen, providing immediate insights.
Detects customer emotions and sentiment trends from voice and text data.
Automatically flags non-compliant conversations based on regulatory rules.
Uses AI to forecast customer behavior and operational outcomes.
Analyzes interactions from calls, emails, chats, and social media in one platform.
Allows users to create tailored reports and visualizations for key metrics.
Analyze call recordings to identify training gaps, provide feedback, and enhance agent skills for better customer service.
Monitor sentiment trends to address pain points, improve processes, and increase customer loyalty.
Automatically detect regulatory violations in conversations to ensure compliance and reduce legal risks.
Use analytics to streamline workflows, reduce handling times, and lower operational costs.
Identify emerging topics and customer needs from interactions to inform product development and marketing strategies.
Replace manual call reviews with AI-driven scoring and monitoring for consistent quality control.
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Cogito is an AI-powered platform designed to revolutionize customer interactions in call centers by leveraging real-time speech analytics and behavioral science. It analyzes vocal cues such as tone, pace, and energy during live calls to detect customer emotions and agent performance, providing instant coaching feedback to enhance empathy, engagement, and efficiency. This leads to improved customer satisfaction, higher first-call resolution rates, and reduced agent burnout. The platform integrates seamlessly with existing contact center infrastructure, offering dashboards and reports for managers to monitor metrics and drive continuous improvement. Trusted by enterprises across various industries, Cogito uses advanced machine learning to deliver actionable insights, helping organizations optimize their customer experience and achieve measurable business outcomes through data-driven strategies and support.
