Handle customer queries across chat, email, and other channels from a single brain.
Use existing FAQs, docs, and ticket history to produce more accurate responses.
Escalate complex or high-risk queries to human agents with full context attached.
Track deflection, CSAT, handle time, and other support KPIs influenced by the agent.
Track changes to prompts, tools, and workflows so you can roll back if needed.
Integrate offline tests or evaluators to catch regressions before deployment.
Control who can edit, deploy, or observe agents inside your organisation.
Start from pre-built recipes or blueprints for common automation or support scenarios.
Use example projects and guides to shorten the time from idea to production.
Call agents programmatically from back-end services, CLIs, or custom front ends.
Resolve common how-to and policy questions fully with AI before they reach human queues.
Give human agents AI-suggested replies and summaries directly inside the helpdesk UI.
Offer high-quality support outside normal working hours without staffing an overnight team.
Give new employees an agent that can answer common questions about tools, policies, and processes.
Use agents to summarise meetings, threads, or documents and push highlights into task systems.
Prototype new services or processes by quickly spinning up agents that emulate human workflows.
Expose limited-scope agents to partners so they can self-serve routine information and requests.
Centralise IT, HR, or facilities requests through agent-powered virtual desks.
Have agents pre-screen content or actions for potential policy violations before human review.
Let agents clean, enrich, or reconcile data in CRMs and other operational systems.
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