Centralizes all customer conversations from chat, email, and social media into one interface.
Enables creation of custom chatbots with drag-and-drop rules and natural language processing.
Integrates email support with chat conversations for seamless ticket management and tracking.
Connects with popular CRMs like HubSpot and Salesforce to sync customer data and interactions.
Allows setting up triggers and actions for automated responses based on customer behavior.
Provides dashboards with metrics on response times, conversation volume, and customer satisfaction.
Handle order inquiries, shipping updates, and returns via live chat and automated responses to improve customer experience.
Use chatbots to engage visitors, capture contact details, and qualify leads based on predefined criteria.
Integrate with calendar tools to allow customers to book appointments directly through the chat interface.
Deploy AI chatbots to answer common questions instantly, reducing support ticket volume and wait times.
Provide real-time updates on order status by linking chat with e-commerce platforms or shipping APIs.
Automate surveys and feedback requests after transactions to gather insights and improve service.
Guide new users through setup processes with interactive chatbots and personalized support messages.
Support customers in different languages using translation features or localized chatbot responses.
Manage inquiries from platforms like Facebook and Twitter within the unified inbox for consistent responses.
Use broadcast features to send urgent updates or notifications to customers during outages or events.
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