Centralized inbox for managing all customer conversations from email, chat, and social media in one place.
Create and manage self-service help articles with an easy-to-use editor and SEO optimization.
Real-time chat support for websites, integrated seamlessly with the ticketing system.
Track support metrics, performance dashboards, and generate custom reports.
Connect with popular tools like Slack, Salesforce, Zapier, and more through pre-built integrations.
Automate repetitive tasks and responses using rule-based workflows and triggers.
Manage support on-the-go with full-featured mobile apps for iOS and Android.
Handle and resolve customer tickets efficiently through a centralized inbox, improving response times and satisfaction.
Build a knowledge base to allow customers to find answers independently, reducing support load and costs.
Provide instant assistance through live chat on websites, enhancing customer engagement and conversion rates.
Use shared inbox features for team-based support, enabling better coordination and knowledge sharing.
Monitor support metrics like resolution times and customer feedback to identify areas for improvement.
Sync support data with customer relationship management systems for a unified view of customer interactions.
Set up auto-replies for common questions, ensuring timely acknowledgments and reducing manual work.
Manage customer conversations from email, chat, social media, and more in a single platform.
Use built-in surveys and feedback tools to gather insights and improve service quality.
Grow support teams seamlessly as business expands, without adding complexity or high costs.
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