Enables chatbots or virtual agents to answer common customer questions automatically.
Provides real-time suggestions and knowledge surfacing to support agents during conversations.
Analyzes conversation data to improve routing, deflection, and knowledge gaps.
Support leaders configure HubSpot Service Hub to deflect repetitive inquiries about orders, accounts, or basic product questions.
Agents use HubSpot Service Hub for suggested replies and article surfacing to resolve complex tickets more quickly.
Managers analyze data in HubSpot Service Hub to understand where additional documentation or process changes are needed.
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