Aggregates emails, SMS, and messages from social platforms like Facebook and WhatsApp into a single, organized view for teams.
Allows team members to comment internally on customer threads, assign conversations, and mention colleagues without leaving the inbox.
Offers AI tools to draft email replies, summarize long threads, and translate messages in real-time directly within the composer.
Enables creation of custom rules to auto-assign tickets, apply labels, send canned responses, or archive based on triggers like keywords or senders.
Connects with popular tools like Slack, Trello, Google Calendar, and CRMs (e.g., Salesforce, HubSpot) via native integrations and a robust API.
Support teams use Missive to handle shared inboxes like support@company.com. Agents can assign tickets, collaborate internally on complex issues, and use AI to draft responses quickly. This reduces response times, ensures consistent answers, and provides full visibility into team workload and performance through built-in analytics.
Sales teams connect their lead-generating email addresses (e.g., sales@) and SMS numbers to Missive. Incoming inquiries are automatically routed to available reps, who can track engagement with email open notifications. The team can collaborate on qualifying leads and use saved replies to ensure fast, professional follow-ups, improving conversion rates.
Marketing teams manage high-volume communications from campaigns, social media, and contact forms in one place. They use tags to categorize messages (e.g., 'newsletter signup', 'event inquiry') and automation to route them to the right person. AI summarization helps quickly grasp sentiment and trends from customer feedback.
Small business owners consolidate all customer touchpoints—email, SMS, Facebook Messenger, and Instagram—into Missive. This allows a single person or small team to manage conversations without switching apps, providing a unified customer experience and ensuring timely responses across all channels from a single dashboard.
Remote agencies or consultancies use Missive to collaborate on client communication. Team members across different locations can see the same client emails, add private notes, and assign action items. Integration with project tools like Trello turns emails into tasks, keeping projects aligned and clients updated seamlessly.
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