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Conversational AI to improve health and drive member engagement
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Sensely is an empathy-driven conversational AI platform designed specifically for the healthcare sector, now part of Mediktor. It utilizes advanced Natural Language Processing (NLP) and Natural Language Generation (NLG) to power virtual avatars, such as 'Molly,' which engage users in natural, human-like dialogues. The platform leverages world-class medical content sourced directly from reputable institutions like Mayo Clinic and the NHS, ensuring high accuracy and reliability for symptom checking, health management, and personalized health guidance. Sensely offers modules for chronic condition management, symptom assessment, mental health support, and front-door navigation. Its Insight Engine captures user preferences and behaviors, providing real-time data through dashboards to enable deeply personalized interactions and content delivery. The platform supports seamless integration across various channels, including web, mobile apps, SMS, WhatsApp, and popular messaging platforms, facilitated by easy one-line code integration. Sensely aims to enhance member experience, elevate brand preference, and influence behavior for payers, providers, pharma, and employers by increasing access to care, lowering costs, and improving health outcomes.
Sensely's empathy-driven conversational AI platform has been acquired by Mediktor, a leader in AI-based symptom assessment. This strategic consolidation aims to create one of the largest global providers of AI-based healthcare solutions, enhancing patient engagement, streamlining healthcare processes, and broadening global presence through complementary technologies.
Sensely's labs successfully integrated ChatGPT into its Front Door Navigator product. This enhancement improves the retrieval of policy-specific information, streamlines implementation for enterprise customers by reducing intent configuration setup, and significantly upgrades navigational processes to deliver member-specific answers with increased informational fidelity and empathetic naturalness.
Sensely is an empathy-driven conversational AI platform designed specifically for the healthcare sector, now part of Mediktor.
Explore all tools that specialize in symptom checking. This domain focus ensures Sensely delivers optimized results for this specific requirement.
Explore all tools that specialize in health management. This domain focus ensures Sensely delivers optimized results for this specific requirement.
Explore all tools that specialize in patient navigation. This domain focus ensures Sensely delivers optimized results for this specific requirement.
Explore all tools that specialize in customer service automation. This domain focus ensures Sensely delivers optimized results for this specific requirement.
Explore all tools that specialize in personalized health content delivery. This domain focus ensures Sensely delivers optimized results for this specific requirement.
Explore all tools that specialize in data collection for insights. This domain focus ensures Sensely delivers optimized results for this specific requirement.
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Leverages advanced Natural Language Processing (NLP) and Natural Language Generation (NLG) to power virtual avatars that deliver natural, empathetic, and human-like interactions. This includes sophisticated understanding of user intent and sentiment, generating contextually relevant, compassionate responses.
Incorporates a proprietary knowledge base of medical content directly sourced and rigorously validated by leading institutions such as Mayo Clinic and the NHS. This ensures the information provided for symptom assessment, health education, and management is clinically accurate and reliable.
Collects and analyzes granular user preference and interaction data to provide real-time, actionable insights via comprehensive dashboards. This data then intelligently informs subsequent conversations and dynamically tailors content delivery to individual user needs, behaviors, and health profiles.
Patients often struggle with adherence to health management plans, lack 24/7 access to information for chronic conditions, and require personalized guidance that traditional methods can't consistently provide. This leads to poorer health outcomes and higher healthcare costs.
A patient with a chronic condition (e.g., diabetes) interacts with Sensely's avatar, Molly, through a mobile app or web portal.
Molly initiates daily check-ins, provides medication reminders, and delivers educational content (sourced from Mayo Clinic/NHS) tailored to the patient's condition and preferences.
Based on patient input, biometric data (if integrated), and historical records, Molly offers personalized advice, tracks progress, answers questions, and can escalate critical alerts to human caregivers or clinicians for intervention.
Healthcare organizations face overburdened call centers, long patient wait times for administrative and clinical inquiries (e.g., insurance navigation, appointment scheduling), and inefficient delivery of health-related information, impacting patient satisfaction.
A user accesses Sensely via a healthcare provider's website or app with questions about insurance benefits, finding a specialist, or understanding a medical bill.
The AI avatar provides instant, guided assistance, explaining complex insurance terms, directing the user to network providers, or helping them schedule appointments by integrating with existing CRM/scheduling systems.
For highly complex or sensitive issues that require human interaction, Sensely seamlessly triages and escalates the query to the appropriate human agent, providing a summary of the prior AI conversation for efficient handover.
Employers struggle with low employee engagement in wellness initiatives, inconsistent delivery of health education, and the challenge of gathering actionable, anonymous insights into employee health trends to refine programs effectively.
An employer deploys Sensely as a confidential health and wellness companion for their workforce, accessible via intranet, mobile app, or dedicated web portal.
Employees can interact with Sensely's AI avatar for various purposes, including symptom checks, mental health support (e.g., stress management modules), general health inquiries, and access to personalized wellness content.
Sensely collects aggregated and anonymized data on employee interactions and health trends, providing employers with valuable insights into the effectiveness of their wellness programs and areas for improvement, all while maintaining individual employee privacy.
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While Babylon Health offers comprehensive digital health services including AI symptom checking and virtual doctor consultations, Sensely differentiates by focusing on providing a highly customizable, empathy-driven conversational AI platform primarily for B2B enterprise clients. Sensely's strength lies in its avatar-based engagement, deep integration of trusted medical content (Mayo Clinic/NHS), and tailored solutions for patient navigation, health management, and customer service within existing healthcare systems, rather than direct-to-consumer care.
Ada Health is renowned for its AI-powered symptom assessment application aimed at individual users. Sensely, in contrast, provides a broader conversational AI platform specifically designed for enterprise deployment within healthcare organizations. Sensely's focus extends beyond just symptom checking to include comprehensive health management, personalized content delivery, and automated customer service through its empathetic virtual avatars, offering a more holistic engagement solution for large member bases and integrated care pathways.
Infermedica specializes in AI-powered symptom checker and triage tools, primarily serving healthcare providers and insurers with APIs and widgets. Sensely, while also offering symptom assessment, provides a more encompassing conversational AI platform with a strong emphasis on empathy-driven interactions through its virtual characters. Sensely's capabilities span from health management and customer service to influencing behavior and delivering personalized content across multiple channels, positioning it as a comprehensive patient and member engagement platform beyond just diagnostic support.
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