Uses natural language processing to understand and respond to customer queries accurately.
Integrates with websites, mobile apps, social media, and messaging platforms for omnichannel engagement.
Configurable rules and triggers to automate routine tasks and escalations.
Provides detailed insights into chatbot performance, customer satisfaction, and engagement metrics.
Seamlessly connects with CRM systems, helpdesk software, and other business tools.
Analyzes customer emotions during conversations to prioritize issues and improve responses.
Automate responses to common inquiries, reducing wait times and providing instant assistance outside business hours.
Engage website visitors with personalized conversations to capture leads and qualify them for sales teams.
Handle frequently asked questions automatically, freeing up human agents for more complex issues.
Allow customers to book appointments or reservations directly through the chatbot interface.
Gather customer feedback post-interaction to improve services and measure satisfaction.
Provide real-time updates on order status and shipping details without agent involvement.
Use AI to suggest products based on customer preferences and browsing history.
Create and manage support tickets automatically, routing them to appropriate departments.
Serve customers in multiple languages to expand global reach and improve accessibility.
Identify opportunities to promote additional products or services during customer interactions.
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